Refund Policy

1. Refund Eligibility

Multi Site Hosting offers a 30-day money-back guarantee for all new subscriptions. If you're not satisfied with our services within the first 30 days of your subscription, you can request a full refund of your subscription fee.

2. Refund Process

To request a refund, please contact our support team at [email protected] with your account information and reason for the refund. We aim to process all refund requests within 5-7 business days.

3. Refund Limitations

The following limitations apply to our refund policy:

• Refunds are only available within the first 30 days of your initial subscription.
• Renewal payments are not eligible for refunds.
• Add-on services and domain registrations are non-refundable.
• If you've violated our Terms of Service, you may not be eligible for a refund.
• Partial refunds may be issued for unused portions of your service if you cancel after the 30-day period.

4. Payment Processing

Refunds will be processed to the original payment method used for the purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

5. Cancellation vs. Refund

Cancelling your subscription will prevent future billing but does not automatically issue a refund for previous payments. To request a refund, you must contact our support team directly.

6. Special Circumstances

We understand that special circumstances may arise. If you're requesting a refund outside of our standard policy, please explain your situation to our support team, and we'll review your case individually.

7. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date.

8. Contact Information

If you have any questions about this Refund Policy, please contact us at:

Multi Site Hosting
2025 Guadalupe Street
Austin, Texas, 78705
Email: [email protected]